​Shipment delivery:

1- The merchant undertakes to deliver the shipments well packaged (closed) without any damage to the carton or bag to ensure that the products are not lost or exposed to damage during transportation.

٢- يتعهد التاجر بإن يسلم الشحنة بحالتها النهائية الجاهزة للشحن بحيث تكون الشحنة مغلفة و مغلقة بكيس الشحن المحكم بشكل كامل و الاستخدام يكون عند العميل النهائي.

3- Shipments will be delivered within less than a week from the date of issuance of the policy.

4- Shipments are delivered with a bill of lading label.

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Shipment Tickets:

1- The merchant must print the policy and affix it to the shipment to ensure that no products are lost.

2- Box is not responsible for any shipment delivered without any bill of lading.

3- If the carrier company’s system does not read the policy barcode, Box will replace the policies after taking all shipments from the shipping company, then replacing the policies and reshipping them without any fees to the merchant.

4- It is prohibited to ship using one of these policies:

A - With the original policy number retrieved.

B - The policy returned with a new return number.

C - A policy was entered into the company’s system and then retrieved on the same day before shipping.

D - Any policy on which shipping was made once.

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Note: The ticket is for one-time use only

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Perishable shipments:

1- The customer is obligated to pack the fragile shipment in a way that ensures that it is not damaged during transportation.

2- The merchant must contact a Box employee before shipping sensitive, perishable or breakable products.

3- A breakable label must be placed on shipments before shipping.

4- The merchant must choose the fragile shipment option to inform the shipping company and take caution.

5- It is prohibited to deliver shipments without packaging.

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Prohibited and prohibited items:

- It is prohibited to ship prohibited items such as flammable materials.

- Counterfeit products.

- Money and gold.

- Official papers such as passports and ID cards.

- Explosives.

- Human cadavers or body parts.

- Firearms.

- Plants, grains and foods.

- Pornography.

- Waste or dangerous goods.

-Dead or live animals.

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Excess weight and large sizes:

1- The customer undertakes not to ship any shipment whose weight exceeds 15 actual kilograms and the sum of the dimensions of 120 cm, the sum of the dimensions of the volumetric weight. In the event of shipment, the customer undertakes to pay the amount imposed on us by the shipping company transporting the product.

2- Box ships small and medium cartons. If the shipment is large, the merchant must contact a Box employee to consider whether to accept or reject it.

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Transport companies:
Traders are allowed to transport through all contracting companies 
Individuals are allowed to be transported via courier and anywhere, and it is prohibited to transport personal items via SMSA and Aramex 

Shipping policy:
The amount that was shipped cannot be refunded and a balance remains for the customer, so the user must charge according to his need

the prices
The price of personal transportation is 51.75 riyals via courier and anywhere, and merchant shipping varies according to the contract submitted for it​

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التعويض :

: يتم تعويض العميل بمبلغ الشحنة في حال تلفها او فقدانها حسب الحالات التالية 

يتم التعويض بنفس مبلغ المنتج ، في حال تجاوز مبلغ المنتج مئة ريال يشترط وجود تأمين للتعويض بكامل المبلغ .

 في حال عدم تأمين الشحنة يتم التعويض بمبلغ مئة ريال فقط ، حسب موافقة شركة الشحن وتعميدها للتعويض . 

يجب ارفاق فواتير البيع اثناء تقديم طلب التعويض .

يتم الموافقة النهائية على التعويض من قبل شركة الشحن الناقلة .

يجب على العميل ارسال طلب تعويض الشحنات التالفة خلال ٢٤ ساعة من تاريخ استلام المستلم للشحنة .

لا يتم تعويض الشحنات القابلة للتلف في حال عدم التواصل مع بوكس قبل شحنها .

بمجرد تسجيل العميل في الموقع و البدأ في الشحن فهو يوافق على الشروط و الاحكام .

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